You select your pickup location after payment.

If you were unable to select your pickup location, please contact customer service promptly at hello@talm.co

To avoid any logistical delays, Mondial Relay will automatically assign a pickup location near your address a few hours later during the order fulfillment process.

As soon as you place your order and it is confirmed by our warehouse, you will receive a shipping confirmation email. You will find an order tracking link directly in this email.

This information is also available in your talm customer account. If needed, you can contact customer service at hello@talm.co for more information.

Delivery times vary depending on the shipping method you choose:

Pickup at a Mondial Relay location: up to 6 business days
Free pickup at a Mondial Relay location for orders of 60 euros or more.

Standard home delivery within 48–72 hours (DPD Predict) with signature required
Free standard home delivery for orders of 80 euros or more.

Guaranteed express delivery by 1:00 PM the next business day (excluding weekends; for orders placed before 12:00 PM, you’ll receive them by 1:00 PM the next business day)

talm is shippping worldwide from Paris, France. You can check out the conditions and shipping prices on the page Livraison&Retour.

Important Notice for our of non-European Union Customers :
talm delivers to all countries but customs duties might apply depending on your country.  Any customs duties, taxes, or import fees are the buyer's responsibility and are not included in the seller's price or shipping cost. Please note that these charges are not included in your order total and must be paid by the recipient upon delivery. Thank you for your understanding.

Effective August 29, 2025, U.S. customs policy has changed: even for low-cost international shipments, duties and customs fees may now apply. Please note that any customs duties, taxes, or import fees are the buyer's responsibility and are not included in the seller's price or shipping cost.

For packages sent via postal services, customs duties will be assessed either as a percentage of the shipment’s value (ad valorem) or a flat fee between $80 and $200, depending on the country of origin and applicable tariff rates under U.S. law.
Please note that these charges are not included in your order total and must be paid by the recipient upon delivery..

We recommend contacting your local customs office for more details—thank you for your understanding.

We would like to inform our customers in Switzerland that customs duties apply to shipments and are not included in your order. All customs and import duties are the responsibility of the customer and must be paid by the customer upon receipt of the package. Thank you in advance.

Please note: To avoid incurring additional customs fees in the event of a delivery issue or product defect, we will automatically issue a refund for your defective order (without sending a replacement).

If you need assistance, please feel free to contact us at hello@talm.co so we can help you.

Merci pour votre commande chez talm

All product information can be found on the dedicated product pages of our website as well as in our mama safe charter. Our guarantees are indicated by pictograms. We are available to answer any questions or provide additional information; please email us at hello@talm.co.

All talm products are guaranteed to be safe and healthy from the first day of your pregnancy through the postpartum period. We have strict formulation guidelines, and we’ve eliminated all ingredients that are not recommended or are considered questionable during pregnancy. Find more details about product safety in mama safe charter.

Absolutely! The talm skincare routine was designed with the convenience of all moms in mind—and that includes breastfeeding moms! The formulas have been tested for safety when in contact with your baby’s eyes and delicate, sensitive skin. Since they’re food-grade (Mega Oil, Mega Serum), they can even be partially ingested without any risk.

All of our products are certified organic and Cosmos Organic by Ecocert Greenlife. This is the highest level of organic certification available.

Yes, all of our products are vegan. We also prioritize 100% naturally derived ingredients and place safety and excellence at the heart of our formulas.

Yes! All talm products are hypoallergenic and have been formulated for sensitive and reactive skin. We have received certification of excellent dermatological tolerance for the entire talm line.

Mega Hair has not posed any additional or proven risks since its development.
The Mega Hair formula remains unchanged; it is validated and registered, and has been approved by an independent toxicologist who has confirmed its safety for use by breastfeeding women. In fact, many midwives have also endorsed the composition of our Mega Hair supplement.

It was only following an update to the General Directorate of Food (DGAL) database that all brands offering dietary supplements were recently required to add the following statement: “In the absence of data on pregnant or breastfeeding women, avoid consuming dietary supplements containing these herbal preparations.”

These new mandatory warnings are solely due to a lack of clinical information regarding the use of certain plants. This lack of information stems from the ethical impossibility of conducting tests on vulnerable populations such as children, adolescents, and pregnant or breastfeeding women.

Furthermore, we have always recommended consulting a healthcare professional before taking any supplements while breastfeeding.

The formula remains unchanged, and we confirm that it was indeed designed for use while breastfeeding. The safety of our customers and the excellence of our products are at the heart of everything we do at talm.

You can email us at hello@talm.co, We will offer you a personalized consultation to guide you through your skincare routine and explain how and when to use each product in the Talm Mega Routine.

Check out our gift selection to treat someone with safety. These gentle skincare products are a true treat for the body and skin, suitable for sensitive skin and during pregnancy.

You can now add a personalized message for free. When confirming your order, simply check the “Is this a gift?” box and enter your message.

Your message will be printed on an elegant card, slipped into a beautiful embossed envelope, which the recipient will discover when they open the package.

Absolutely! The talm e-gift card is valid for one year from the date of purchase and is available in amounts ranging from €40 to €200. It allows the recipient to shop on our website using a unique code sent via email. This code can be entered during checkout in the “discount code or gift card” field.

No, we do not include a purchase receipt in talm packages so that you can gift with complete peace of mind.

You can request a receipt from customer service at hello@talm.co, and it will be sent to you electronically.

To make a return, please send an email to hello@talm.co with the following information about your order: the order number, the items you wish to return, the reason for your return, and whether you’d like an exchange or a refund.

With this information, we’ll be able to get back to you quickly and process your return. You can request an exchange for items ordered on the talm.co website within 14 days of the order date.

You are responsible for the shipping costs of returns for orders shipped within mainland France and outside mainland France.

If you haven't yet received a shipping confirmation from our warehouse, there's still time to change your shipping address!
Send an email right away to hello@talm.co with your order information, and we'll help you make the change.

Returned products must be intact, unopened, and in their original packaging.
Please send us an email at hello@talm.co to notify us of your return.

We recommend choosing a shipping method that includes a tracking number; otherwise, we unfortunately will not be able to accept any claims.

Packages must be returned directly to our logistics provider at the following address without including a return slip inside:

KAIROS LOGISTIQUE pour talm
Quais 18 à 23
Rue René Cassin
77290 Mitry Mory – France

Contact : 09 54 70 81 03 / 07 68 77 16 75
Opening Hours : 9h/12h et 14h/17h

If the return is not accepted, we will ship it back to you directly at our expense.

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has established a consumer mediation process.
The selected mediation entity is: SAS CNPM - MÉDIATION - CONSOMMATION.

In the event of a dispute, the consumer may file a complaint on the website:
http://cnpm-mediation-consommation.eu

or by mail by writing to:
CNPM - MÉDIATION - CONSOMMATION
27, avenue de la Libération - 42400 SAINT-CHAMOND